❓ Frequently Asked Questions

🕯️ How long do your candles burn?

6 oz wood wick candle → about 25–30 hours of burn time

12 oz wood wick candle → about 60–70 hours of burn time

Always trim the wick before each use and let the wax melt all the way to the edges on the first burn for the longest life.

🔥 Why wood wicks?

We love wood wicks because they create a soothing crackle, burn cleanly, and add a cozy fireplace vibe to any room. They also pair beautifully with soy wax for an even, long-lasting burn. Reduces soot for a cleaner burn!

 

🌿 What ingredients do you use?

Our candles are made with 100% natural soy wax, premium fragrance oils, and eco-friendly wooden wicks. No dyes, no harsh additives—just clean, enchanting scents.

🚚 Do you ship internationally?

At this time, we ship within the U.S. only. As we grow, we hope to offer international shipping—stay tuned!

💳 What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, and other payment options available at checkout.

 

🏠 Can I pick up my order locally?

Currently, all orders are shipped, but local pickup may be available in the future.

💌 Do you take custom or wholesale orders?

Yes! We’d love to discuss custom pours or wholesale options for shops, events, or gifts. Please reach out through our Contact Page.

🔄 What if my candle arrives damaged?

We pack with care, but if your candle arrives broken or incorrect, please email us at TheEnchantedChandlery@gmail.com within 7 days with photos, and we’ll make it right.

 

✨ Best candle care tips in a hurry?

1. Trim your wood wick to ⅛”–¼” before each burn

2. Burn 2–4 hours at a time

3. Keep away from drafts, pets, and children

4. Let the wax pool reach the edges on the first burn